1. Introduction
Callyd ("we", "our", or "us") operates the Callyd platform, an AI-powered voice agent service accessible at callyd.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using Callyd, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, email address, password)
- Billing and payment information (processed by our payment provider; we do not store card data)
- Business information (company name, phone numbers, campaign data)
- Content you upload, including lead lists and agent scripts
- Communications you send us (support requests, contact form submissions)
2.2 Information Collected Automatically
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (hardware model, operating system)
- Cookies and similar tracking technologies (see Section 7)
- Call metadata (duration, timestamps, call outcomes — not recordings unless you enable transcription)
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service
- Process transactions and send related information
- Send transactional and promotional communications (you may opt out of marketing emails at any time)
- Monitor and analyse usage patterns to improve user experience
- Detect, investigate, and prevent fraudulent or illegal activity
- Comply with legal obligations
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Service Providers: third-party vendors who assist with hosting, payments, analytics, and customer support
- Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred
- Legal Requirements: when required by law, regulation, or valid governmental request
- Protection of Rights: to enforce our agreements, protect the safety of users, or defend against legal claims
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@callyd.com. We may retain certain information as required by law or for legitimate business purposes.
6. Security
We implement commercially reasonable technical and organisational safeguards to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is 100% secure; if you believe your account has been compromised, please contact us immediately.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. For full details, please read our Cookie Policy.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at privacy@callyd.com.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Service. Your continued use after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Callyd